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Meet Our Staff

Leaders in Home Health Care

At First Horizon Home Health Care, we believe that compassion and patience make a world of difference when it comes to providing quality home health care. Each day, our staff provides top of the line customer service to patients and families all throughout the Indianapolis area. Contact us today and consult with any of our qualified experts.


Rusty Diemer RN, BSN

Founder & Owner

Clinical Director

Rusty Diemer has been a registered nurse for 43 years, 35 of which have been in the home health field. Prior to founding First Horizon, Rusty served as a consultant, helping to establish many home care agencies in central Indiana. In 2011, Rusty directed her talents towards opening First Horizon Home Care, Inc. Her passion and success for First Horizon Home Care led her to pursue the opening of First Horizon Home Health Care, LLC in the spring of 2015.

For Rusty, homecare holds personal significance. Having cared for her own daughter in the home environment, Rusty understands the therapeutic value of compassionate, quality care at home. As a dedicated wife of 45 years, loving mother of four children, and a proud grandmother to three, Rusty spends her time out of the office reading, practicing photography and enjoying time with friends and family. As Rusty says, “There is no place like home!”


Patrick Diemer

Administrator & Owner

Patrick Diemer was formally introduced to the home health industry in 2011 with the opening of First Horizon Home Care. Patrick, believing in the mission of First Horizon Home Care, was inspired to join Rusty and expand the agency to First Horizon Home Health Care. Patrick considers his greatest accomplishment to be the number of people who have received care from First Horizon services over the past decade.

Patrick and his wife Marissa have two children. Together, they enjoy traveling, hiking, and playing a variety of sports. Patrick continues to work hard every day to ensure that clients and their families are happy and receiving top-quality care in their homes.


Janelle Woods

Executive Administrative Assistant     

Janelle Woods, a Kelley School of Business graduate, joined First Horizon management in 2016. A Hoosier native from Crawfordsville, Indiana, Janelle has always had a passion for people and learning. With her background in marketing and management, Janelle stays busy directing various programs and administrative functions in the First Horizon office.

Janelle loves spending time with her family and her husband, Terrell, and two children are the lights of her life! Baking, listening to vinyl records, and celebrating Christmas are easily some of Janelle’s greatest joys. When asked what motivates Janelle to work in this field, she says, “I do what I do because it makes me happy every day of my life! I love learning new things and I'm always looking for something new to learn to be able to become more valuable to the company.”


Hannah Whittemore

Special Projects Manager

Hannah Whittemore brings her years of experience in patient care and healthcare management to the team as First Horizon’s Special Projects Manager. She has a passion for developing operational procedures and facilitating agency advancement and accomplishment of long-term goals. In her capacity at First Horizon, Hannah works diligently to execute First Horizon’s strategic plan for growth.

Hannah and Army veteran husband, David, are loving dog parents to a Yorkie and Chiweenie, Lily, and Zoey. In her free time, Hannah continues to enjoy volunteering for the American Red Cross as a CPR instructor and Disaster Action Team member. Hannah found her calling for senior care while volunteering at nursing homes with family and church groups as a teenager. Today, seniors continue to be her motivation for pursuing agency development where administrators and aides alike are equipped to provide exceptional care.


Ashley Kincaid


Ashley Kincaid serves as First Horizon’s multi-talented Recruiter and is often the first smiling face you meet in the agency office. She comes with a wealth of recruiting experience having worked to staff international airline employees for Alaska Airlines and Southwest Airlines as well as managing staffing for seven Ohio McDonald’s locations.

Ashley enjoys working for First Horizon because of the opportunity to help people find jobs doing something they love and developing personal and professional skills. Ashley finds joy in being outdoors and spending time with family. She and her husband, John, also enjoy bowling on Sunday evenings with their league. Ashley's favorite quote is by Robin Williams: "Everyone you meet is fighting a battle you know nothing about. Be kind. Always." 


Heather Hughley

HR Representative

Heather Hughley has been in the Human Resource field for over 15 years. She loves live music, spending time with family, and painting. She has two wonderful boys. A huge Chicago Bears fan, Heather says that football season is her favorite time of the year.

Heather says, "I am in the HR field to encourage others to do their best. My goal is to make a difference in someone's life everyday, even if it's just a smile and quick chat. I was drawn to First Horizon as soon as I met the crew and heard their vision. Every client and employee deserves respect, compassion, and encouragement. I am thrilled to be a part of the team!"


Cynthia Starks

  Lead Scheduler

Cynthia Starks has been scheduling for home-bound and medically frail individuals for First Horizon since 2018. Prior to bringing her talents to healthcare, Cynthia worked for 11 years as an Office Assistant in the Human Resources department of Indiana State University. In 2010, Cynthia decided to take some classes at MedTech for Medical Office Administration, which included a scheduling component. This prompted her to pursue healthcare scheduling and was led to First Horizon.

Cynthia is a gifted vocalist whose accomplishments have included recording a gospel CD and serving as a praise and worship leader. She is a devoted mother of two and grandmother to three teenagers. Cynthia is dedicated to caring for all First Horizon patients and caregivers as well as sharing joy to her coworkers.


Veatrice Gary

EVV Monitor

Veatrice worked for Express Scripts as a Pharmacy Production Clerk & Lab Corp Drug Development doing Benefits Verification where she was able to maintain a 95% or better in accuracy on all assignments with both employers. Married 16 years to Army Veteran husband Herbert, together they have nine children and seven grandchildren. In her spare time, Veatrice loves spending time with family and close friends, traveling, listening to music, and throwing darts.

Veatrice says, "I do what I do because I have a passion for helping others, no matter how big or small the gesture it can always be a blessing for someone who is in need. Why First Horizon? First Horizon is not just a HHC company they strive to provide the most dependable and professional care available, and the staff--rather it be caregivers or in the office--is very respectful, welcoming, and attentive."


Tiffany Durham


Tiffany became acquanted with First Horizon in July 2020 as a home health aide caring for her mother. When her caregiving work ended, Tiffany continued to feel drawn to home health care and applied to transition into the office. With her background in scheduling and office management, Tiffany has become an integral and welcome addition to the scheduling department.


Tiffany is a a mom of two teenage boys who love their sports! Together, Tiffany and her boys participate in many outdoor activities. Outside of work and family time, Tiffany enjoys crafting and shopping at Michaels craft store!


Lori Nelson


Lori has been in the medical field in various capacities for over thirty years. She loves her grandkids, fishing, boating, and glamping. Yes, glamping--NOT camping. Lori enjoys working with people and helping individuals with special needs.

Lori is a cheerful, gentle spirit who excels in making connections with her clients and caregivers. As one of the newer schedulers to First Horizon, if you have the opportunity to speak to her, say hello and welcome!


Danielle Smith RN, BSN

RN Case Manager

Danielle “Dani” Smith joined First Horizon’s clinical department as an RN Case Manager in 2016 and has been a role model and leader for many of the Home Health Aides she supervises. Dani’s clinical experience working on a dementia unit as well as serving hospice and med surg patients provided a wealth of knowledge for her tenure in home health. Dani loves the relationships she has built with her patients and enjoys being their advocate.

Born and raised in Plainfield, Indiana, Dani spends her time outside work being involved with her church and their many activities. She is married to her best friend of 17 years and together, they care for their two boys and foster children. Their family enjoys playing a variety of sports including soccer, baseball, and football. Dani loves what she does in her nursing capacity at First Horizon. She says, “I do what I do because I believe I am called to care for others and nursing is an amazing way to do that.”


Jennifer G. RN, BSN

RN Case Manager

Jen is a dedicated member of the RN Case Management clinical department. Prior to joining First Horizon, she served as a critical care nurse for 20 years. While managing a full caseload, Jen also assists in the competency and supervision of First Horizon Home Health Aides and Personal Care Attendants. She enjoys caring for others and helping meet their physical and emotional needs. Jen says she feels very lucky to have found a career in a field that is her true calling.

One of Jen’s greatest enjoyments stems from her love of music. Holding a degree in music performance for oboe and piano, Jen finds that music is truly a universal language. Her other passions include caring for animals and knitting—especially socks! Jen and her husband have celebrated 25+ years married! They, along with their two children, love the holidays--especially Christmas!


Cathryn Parsons RN, ASN

RN Case Manager

Cathryn is the most recent addition to the clinical RN Case Management Department. She has served as a nurse for 8 years with experience in acute rehabilitation and some sub-acute rehabilitation. Additionally, she brings a wound care certification and training in non-violent conflict resolution. She says about her motivation and goal for serving at First Horizon is “To work diligently and lovingly to help manage the care others need in order to stay safe, healthy, comfortable, and thrive in their homes in their own communities.”

Originally from Monticello, Indiana, Cathryn now resides in a historic downtown Indiana home with her husband of 13 years, their two children, and family dogs. Cat finds relaxation in yoga, musicals, and spooky movies. On the weekends, Cathryn’s family often find themselves in Hockey rinks or relaxing at the theatre. Cathryn has quickly become an integral part of the clinical team and looks forward to developing even greater patient relationships.

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